About Us
Southern Ontario's Hot Tub People
Arctic Spas Ontario has been serving hot tub and swim spa owners across Southern Ontario since 2012. What started as a mission to make sure local Arctic Spas customers had a reliable, knowledgeable dealer to turn to has grown into one of the most trusted names in the region — for sales, service, parts, and everything in between.
We're an authorized Arctic Spas® dealer and warranty provider, and we were proud to be named Arctic Spas Service Dealer of the Year in 2025. But the recognition that matters most to us comes from the customers who've trusted us with their spas year after year.
What We Do
We do more than sell hot tubs. We're the people you call when your spa needs a part, your water chemistry is off, or your cover needs replacing.
- Sales — Arctic Spas hot tubs, swim spas and All-Weather Pools for every backyard and household
- Parts & Accessories — the largest inventory of Arctic Spas parts in Southern Ontario, no waiting periods
- Water Care Products — Arctic Pure chemicals, filters, salt, and everything you need to keep your water clean
- Service & Repairs — maintenance, winterizing, drain and fills — everything to keep your relaxation uninterrupted
- Online Store — shop parts, chemicals and accessories and have them shipped across Ontario
Why Customers Choose Us
We've been deep in the hot tub world long enough to know what goes wrong, what holds up, and what makes a real difference for owners. That experience shows in how we work:
- We stock it. We carry the parts most dealers have to order in — which means you're not waiting weeks for a repair.
- We know the product. Every member of our team has hands-on experience with Arctic Spas systems.
- We're honest. We'll tell you what your spa actually needs — not what's most profitable for us.
- We service everyone. Whether you bought your spa from us or not, we're here to help.
Our Service Area
We serve hot tub owners throughout Southwestern Ontario, including:
Kitchener · Waterloo · Cambridge · Guelph · London · Woodstock · Stratford · Brantford · Ingersoll · Elmira · New Hamburg · Arthur · Orangeville · Erin · Georgetown · Windsor-Essex · Sarnia-Lambton · Chatham-Kent and surrounding areas
Not sure if we cover your area? Give us a call — we'll let you know.
Come See Us
Showroom: 907 Frederick Street, Unit 4, Kitchener, ON N2B 2B9
Phone: 226-240-0114
Service: service@arcticspasontario.com
Hours: Mon–Fri 10 AM – 6 PM · Sat 10 AM – 5 PM · Sun 12 PM – 4 PM
Showroom: 1112 Dearness Dr #16, London, ON N6E 1N9
Phone: 226-919-8220
Service: service@arcticspasontario.com
Hours: Mon–Fri 10 AM – 6 PM · Sat 10 AM – 5 PM · Sun 12 PM – 4 PM
Showroom: 3873 Walker Rd Unit 104, Windsor, ON N8W 3T1
Phone: 519-204-9413
Service: service@arcticspasontario.com
Hours: Mon–Fri 10 AM – 6 PM · Sat 10 AM – 5 PM · Sun 12 PM – 4 PM