Contact
Have a question about your order, a part, or your Arctic Spa? We're here to help.
Customer service
We answer online-order questions, parts availability, tracking, and general inquiries.
- Phone: +1-226-240-0114
- Email: service@arcticspasontario.com
- Hours: Monday to Friday, 9:00 AM to 4:00 PM ET
Parts & warranty
Same team, same contact details. Include your order number or spa serial number so we can help faster.
Hot tub sales & showroom visits
For new hot tub purchases, custom builds, or to see a spa in person, visit one of our three Ontario showrooms in Kitchener, London, and Windsor. Dedicated showroom pages are coming soon.
Warehouse & mailing address
Arctic Spas Ontario
92 Etonia Road
Princeton, ON N0J 1V0
Canada
We respond within 1 business day.
Common questions
- Where is my order? See our Shipping & Delivery page.
- Can I return a part? See our refund policy.
- Water chemistry help? See our water troubleshooting guide.